CUSTOMER SERVICE

SHIPPING 

We have free shipping within the city limits of Calgary. YAY! Please allow 3-5 weeks for production and Delivery.

We also deliver across Canada, with a range from $99.00-$799.00. Contact us for a quote on delivery. Please submit your address for delivery and your kitchen design so we can provide you with an accurate delivery charge. 

Please allow some additional time for shipping outside of the city limits.

A pickup of your order from our warehouse can be arranged.

RETURN & EXCHANGES 

We unfortunately do not stock fronts because all of our products are made-to-order. Because our fronts are built specifically for you we are not able to accept returns or exchanges. If you need help creating your STiL shopping list, we’re happy to do so. If we create your shopping list, errors are on us! 

DAMAGE

If you have a product that arrives damaged, please document the item(s) that are damaged and let us know within 48 hours. We want to work with you to ensure you have the best end result!

We ensure our quality control is high and will not ship materials that are damaged or flawed. However, if there is damage that occurs in the delivery process, we’ll fix it!  

 

If any of your product is damaged within 14 days of delivery due to construction damage. Please reach out and we can offer you a product replacement piece at 50% off. 

(*replacement pieces must be of the same size and damaged product must be documented)

PRODUCT CARE

Please avoid the use of any abrasive or chemical cleaning products. 

Simply use a warm water damp microfiber cloth to wipe surfaces down and dry with a microfiber cloth. For those more difficult grease spots, use a small amount of dish soap. 

 

Avoid contact with heat, water, or any contact with sharp objects that could scratch the surfaces.

WARRANTY

Great News! IKEA has a 25 year warranty! Please check with IKEA for details. 

 

More Great News! We’ve never had a warranty issue! But here are the details in the off chance there’s an issue. 

 

PURE MATTE & REFLECTIVE GLOSS COLLECTIONS - STiL offers a 2 year manufacturer's defect warranty. This covers delamination, discolouration and material defects. 

RECON & TRUE WOOD COLLECTIONS - STiL offers a 2 year manufacturer's defect warranty. Warranty does not cover colour changes that may occur with our wood collections due to the natural oxidization process of wood. 

 

SIMPLY RAW COLLECTION - MDF does not have a warranty. 

 

TEXTURED MELAMINE - STiL offers a 2 year manufacturer's defect warranty. This covers delamination, discolouration and material defects. 

 

*damage due to heat exposure, water damage, scratches and wood oxidization

are not covered under warranty of any product

PRODUCT SAMPLES

While STiL does it’s best to accurately represent our products on line the actual product vary in colour and texture appearance. STiL offers free samples to ensure that you can see a physical representation of the material. Select your favourites from our Collections and we’d be happy to deliver them directly to your home. Send us a note with the samples you'd like and delivery address

STiL

CUSTOMER SERVICE

CONTACT

KEEP INFORMED WITH NEW PRODUCTS & PROMOTIONS

403-614-2163 
INFO@STiL.STORE

follow US